How can I book accessible tickets for TK Maxx Presents Bedford Summer Sessions?
We want TK Maxx Presents Bedford Summer Session to be an event accessible for all.
To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.
The following options are available:
· Wheelchair
· Ambulant
· Deaf/Hard of hearing
· Essential Companion
To purchase an accessible ticket please click here
To contact us about purchasing access tickets, or to ask further questions about the process, please email [email protected] visit help.ticketmaster.co.uk
If you have further questions on the accessible facilities, please contact the event organisers here
Essential Companion Tickets
There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.
If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - [email protected]
Accessible Documentation
To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.
Below is a list of documents we may accept when considering allocating a complimentary ticket:
- PIP (Personal Independence Payment)
- DLA
- Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
- Carer's allowance
- A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
- War Pensions Mobility allowance
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- Benefit award letters
- Copy of a blue badge (we would need to see both sides)
Further information is available here
To contact us about purchasing disability access tickets, or to ask further questions about the process, please email [email protected].
If you have further questions on the accessible facilities, please contact the event organisers here
If your request for a companion ticket is not approved, the access team can advise on the procedure.
What if I need a companion ticket in the general admission or VIP area?
If you require a companion ticket in the general admission or VIP area. Please purchase one general admission/VIP ticket and contact Ticketmaster’s access team here to request - [email protected].
They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.
Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.
What is a wheelchair ticket?
The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage.
The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.
The viewing platform have ramped access, wheelchair accessible toilets and charging points and a member of staff is located on each platform to offer any help that may be needed.
What is an ambulant ticket?
An ambulant ticket is for customers who have an access requirement that require them to have access to a chair and/or quieter area from the crowd to make their experience more comfortable.
Ambulant ticket holders can access the accessible viewing area where chairs are provided.
Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.
What is a Deaf/Hard of Hearing ticket?
Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the access pack.
If you need alternative accessible facilities, such as platform access or accessible toilets, please get in touch with us, and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].
Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility -You can find out more on this here
You can find out further information on the BSL interpreters tab below.
BSL
We are pleased to offer a British Sign Language (BSL) interpreter for all TK Maxx Presents Derby Summer Sessions 2025 concerts.
If you require a BSL interpreter, please purchase a Deaf/Hard of Hearing ticket via Ticketmaster.
Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the access pack.
If you need alternative accessible facilities, such as platform access or accessible toilets, please get in touch with us, and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].
Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here
The BSL Interpreting Team for TK Maxx Presents Derby Summer Sessions are listed below:
- Charlotte Anderson all shows
- TBC
[Please note - Subject to change].
If you have any questions, please contact us here
Accessible Facilities
TK Maxx Presents Bedford Summer Sessions has various accessible facilities in place. We have raised platform, hearing loops, BSL, lowered bars, large prints, Accessible toilets and Accessible changing facilities. You can find out more on our accessible facilitieshere
I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?
If you do not need a wheelchair or ambulant ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.
Accessible Car Park
Accessible parking is available at The Pilgrim Centre, Brickhill Drive, Bedford - MK41 7PZ.
This is a short walk to the festival site. It is approximately 200m to the entry gate and 200m to the accessible area.
You can book tickets in due course. You will be required to show a blue badge on arrival.
You can book accessible parking tickets here
The pickup and drop off point is at De Parys Avenue which is opposite the main entrance to the park.
This is for all pick up/ drop offs, including taxis, parents, access.
It is approximately 500m from the drop-off point to the entrance.
Strobe lighting and special effects
Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind. Please contact us here for further information.
Assistant Dogs
Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here.
Temporary Impairments
Please note that TK Maxx Presents Bedford Summer Sessions accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.
Additional Requirements
If you have any additional access requirements, please contact us here to request.
Contact Information
For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here - [email protected].
For other access enquires please visit the events help centre here or contact the event organisers here.